Terms of Service
Introduction
Welcome to Netti.io! We offer AI Workflows and Agents that reduce busywork and help your business grow. Our Terms of Service explain our offerings, your expectations, billing details, and protections for both parties. By using our site, booking a Discovery Audit, or engaging in any service, you agree to these terms and can enjoy their benefits. If you have questions, please contact us at legal@netti.io before agreeing to these terms or signing a proposal. We aim for transparency so we can focus on what matters: turning your operations into an automated growth engine.
1. Parties
These Terms of Service (“Terms”) form a binding agreement between Netti, LLC (“Netti,” “we,” “our,” “us”), a Hawai‘i limited-liability company located at 1001 Bishop St., Honolulu, HI 96813, and the customer identified on an order form, proposal, or invoice (“Client,” “you,” “your”).
2. Services
Netti provides human-operated and AI-workflow consulting and managed operations services (“Services”) through the tiers below:
| Tier | Core Deliverables |
|---|---|
| Discovery Audit powered by NCEP™ | NCEP™ Scorecard, Process Map, one Quick-Win AI Workflow or Agent, Road-map deck. |
| Two-Week Workflow Accelerator (“Sprint”) | Up to three new AI Workflows & Agents, SOPs, 5-min Loom per workflow, KPI dashboard, 30-day Hyper-Care. |
| AI Operators-as-a-Service (“Care Plan”) | Unlimited tickets ≤ 4 dev-hrs each, two Kaizen upgrades/month, 24 × 7 monitoring & auto-healing, weekly snapshot, live dashboard, quarterly business review. |
| Support Desk + Strategy Pass | Unlimited endpoint tickets (Mon–Fri 8-5 HST), daily cloud backup, one quarterly 60-min strategy session, 10% discount on Accelerators and Care Plans. |
| Revenue-Share Growth Partner | Dedicated operator squad, co-signed OKRs, quarterly board report, 12% share of measured lift. |
3. Client Responsibilities
- Provide timely access to systems, API keys, credentials, and decision-makers.
- Maintain and fund your own third-party AI and cloud accounts (e.g., OpenAI, Anthropic, Pinecone).
- Review and sign off on deliverables within five (5) business days of receipt.
4. Pricing & Payment
- Invoices are due on receipt and payable by credit card (Stripe) or ACH.
- For Sprints, Advanced Builds, or custom work, development begins only after cleared payment.
- Late payments incur 1.5 % interest per month (or the maximum allowed by law) and may trigger service suspension after five (5) business-day notice.
- Taxes: All fees are exclusive of sales, use, VAT, or similar taxes; Client is responsible for such amounts.
- Token/API fees & SaaS licences are billed directly to the Client’s own accounts or passed through at cost. We have the right to charge a premium for infrastructure and hardware.
5. Ticket Rules (Care Plan)
- Unlimited ticket submissions, provided each request requires ≤ 4 developer-hours.
- First draft delivered within three (3) business days.
- Rush requests (turnaround ≤ 1 business day) carry a 20 % surcharge and count as one Kaizen upgrade.
- Requests needing > 12 hrs or incurring > US $500 monthly API spend are quoted as an Advanced Build or new Sprint.
6. Refunds & Cancellations
| Item | Policy |
|---|---|
| Discovery Audit | Refundable only if Netti identifies zero viable automation opportunities. |
| Sprint | “Go-Live or We Fix Free” – no cash refund; Netti remediates until scoped Workflows/Agents function. |
| Care Plan | 90-day minimum term, then cancellable with 30-day written notice. Unused ticket capacity does not roll over. |
7. Acceptable-Use
Client will not use the Services for unlawful, harassing, defamatory, or infringing activity, nor to transmit unsolicited bulk email or spam. Netti may suspend Services that violate this clause.
8. Intellectual Property
Upon full payment, Client owns the specific Workflows, Agents, process maps, and documentation delivered. Netti retains all pre-existing code, generic templates, methodologies, and know-how and may reuse them for other clients.
9. Confidentiality & Data Security
- A mutual NDA is incorporated herein.
- Netti stores credentials in Keeper MSP with role-based access and MFA.
- Project data and credentials are permanently deleted 30 days after contract termination unless legal retention is required.
10. Sub-Processors
Netti leverages: Make.com, n8n (self-host/Vercel), Slack, Google Workspace & Google Cloud/Looker Studio, Stripe, and Keeper Security. The sub-processor list may change; material changes will be posted to netti.io/privacy.
11. Liability & Warranty
- Netti’s total liability is capped at the fees paid by Client in the three (3) months preceding the claim.
- Netti is not liable for indirect, incidental, or consequential damages.
- Services, third-party APIs, and open-source components are provided “as-is” with no warranties beyond those expressly stated.
12. Export-Control & Sanctions
Client affirms it is not located in, and will not export Services or technology to, any country or person embargoed or sanctioned by the United States or applicable law.
13. Dispute Resolution
These Terms are governed by the laws of the State of Hawai‘i. Any dispute will be resolved by binding arbitration in Honolulu, HI, under the Commercial Arbitration Rules of the American Arbitration Association. Either party may bring an individual claim in Hawai'i's small-claims court.
14. Modification of Terms
Netti may update these Terms with 30 days’ email notice. Continued use of the Services after the effective date constitutes acceptance. If Client objects, Client may terminate Services before the new Terms take effect.
15. Support & SLAs
- Standard ticket hours: Mon–Fri 08:00–17:00 HST.
- Critical P1 incidents: 24 × 7 via Slack or ticket hub, triaged within two (2) hours.
- Netti will use commercially reasonable efforts but makes no uptime guarantee beyond stated SLAs.
16. Compliance
Netti maintains controls aligned to SOC-2 best practices and will sign a HIPAA Business Associate Addendum for medical clients upon request.
17. SMS Messaging Program
By checking the SMS consent box or texting a keyword to one of our phone numbers, you agree to receive automated marketing and transactional text messages from Netti, LLC at the mobile number provided.
- Frequency Message frequency varies but will not exceed 8 msgs/month for marketing content.
- Opt-Out Reply STOP at any time to cancel. You will receive one confirmation message.
- Help Reply HELP for help or email support@netti.io.
- Charges Msg & Data rates may apply. Carriers are not liable for delayed or undelivered messages.
- Eligibility Must be 18 +. U.S. & Canada numbers only.
- Content Restrictions No SHAFT content; no customer-provided content that promotes illegal activity.
Participation is not a condition of purchase. For full details see our SMS Privacy & Terms.
18. Supplemental Legal Terms
18.1 Jury-Trial Waiver
By agreeing to these Terms, both parties knowingly and irrevocably waive any right to trial by jury in any action or proceeding arising out of or relating to this Agreement.
18.2 Class-Action Waiver
Client may bring claims against Netti only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or multi-party action.
18.3 Force Majeure
Neither party is liable for failure or delay in performance due to events beyond reasonable control—including but not limited to denial-of-service attacks, third-party hosting outages, strikes, fires, floods, war, terrorism, or governmental action—provided it gives prompt notice and makes commercially reasonable efforts to resume performance.
18.4 Assignment
Either party may assign this Agreement in its entirety, without the other party’s consent, to a corporate affiliate or in connection with a merger, acquisition, or sale of substantially all assets. Otherwise, assignment requires prior written consent, not to be unreasonably withheld.
18.5 Severability & Waiver
If any provision is held unenforceable, the remainder remains in full force and effect, and the unenforceable term will be re-formed to the minimum extent necessary. No failure or delay in exercising a right constitutes a waiver.
18.6 No Third-Party Beneficiaries
This Agreement creates no rights enforceable by any third party.
18.7 Entire Agreement
These Terms, together with any signed order form or statement of work, constitute the entire agreement between the parties and supersede all prior proposals, conversations, and writings. Any additional or conflicting terms on a purchase order or vendor portal are rejected and have no effect unless expressly agreed in writing by both parties.